1. Introduction
ITALK CO. LTD ("ITALK", "we", "us", "our") is committed to protecting the privacy of everyone who uses the I TALK Member Portal at italk.ne.kr ("Portal"). This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using the Portal, you agree to the practices described in this policy.
2. Who This Policy Applies To
This policy applies to all users of the Portal: teachers and staff of ITALK, and parents or guardians of enrolled students. It also covers student information that ITALK processes in order to provide its services.
3. Information We Collect
3.1 Account Information
- Name and email address (provided at registration or via Google sign-in)
- Profile photo, if you choose to upload one
- Account role (teacher, parent, administrator) and account status
3.2 Student & Educational Information
- Student name, grade, assigned teachers, and class schedule
- Progress reports and teacher feedback
- Attendance and lesson records
3.3 Messages
Messages and attachments you send through the Portal's messaging feature are stored so they can be delivered and displayed to conversation members. Administrators may access conversations for safeguarding, support, and moderation purposes.
3.4 Payment & Salary Information
For parents, we record tuition and fee amounts, due dates, and payment status. For teachers, we record salary amounts and payslips. We do not collect or store payment card numbers through the Portal.
3.5 Information Collected Automatically
When you access the Portal, our hosting and security providers may automatically log IP address, browser and device type, pages accessed, and time of access. Book access is logged for copyright-protection purposes. This information is used for security monitoring, troubleshooting, and usage analytics only.
4. How We Use Your Information
- To operate the Portal — schedules, reports, messaging, books, and payment information
- To send service emails (verification codes, welcome emails, report notifications, payment reminders)
- To maintain the security and integrity of the Portal and monitor for misuse
- To respond to enquiries sent to op@italk.ne.kr
- To comply with legal obligations
We do not use your information for advertising and we never sell it.
5. Service Providers
The Portal is built on trusted third-party infrastructure that processes data on our behalf:
- Google Firebase — authentication, database, and hosting
- Cloudflare — file storage and delivery (books, attachments, payslips)
- EmailJS — transactional email delivery
- Google — optional Google sign-in and Google Meet lesson links
Each provider processes data under its own privacy policy and appropriate confidentiality obligations.
6. How We Store & Protect Your Information
Data is stored on secured cloud infrastructure with access restricted by role: parents can only see their own children's information, teachers can only see their assigned students, and administrative data is restricted to authorised ITALK personnel. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
Access logs are retained for a maximum of 90 days unless required for an ongoing security investigation or legal matter. Educational and financial records are retained for as long as required by our legal and accounting obligations.
7. Sharing of Information
We do not sell, rent, or share your personal data with any third party except:
- The service providers listed above, strictly to operate the Portal.
- Between Portal users as part of the service (e.g. a teacher sees their students' names; a parent sees their child's teacher's name; conversation members see each other's messages).
- Legal authorities, if required by applicable law, court order, or to protect the rights and safety of ITALK, its staff, or its students.
8. Cookies
The Portal uses browser storage only to keep you signed in and remember preferences such as language. Third-party services you access through the Portal (e.g. Google) may place cookies on your device; refer to those providers' cookie policies for details.
9. Your Rights
As a data subject under applicable law, you have the right to:
- Access — request a copy of any personal data we hold about you.
- Correction — request correction of inaccurate data.
- Deletion — delete your account yourself using the "Delete My Account" option in the Portal, or request deletion of your data where we are not legally required to retain it.
- Objection — object to processing of your data in certain circumstances.
To exercise any of these rights, contact us at op@italk.ne.kr. We will respond within 30 days.
10. Children's Privacy
Portal accounts are held by adults (teachers, staff, and parents/guardians). Student information is provided to us by the academy and by parents as part of enrolment, and is processed only to deliver our educational services. We do not knowingly allow minors to create accounts. If you believe a minor has created an account, notify us immediately at op@italk.ne.kr.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any revisions. Continued use of the Portal after changes are posted constitutes acceptance of the updated policy. For significant changes, we will notify users via email where possible.
12. Contact
For any questions, concerns, or requests regarding this Privacy Policy:
- ITALK CO. LTD
- Email: op@italk.ne.kr
- Website: italk.ne.kr